Mary Ryan's Customer Service Policy

Mary Ryan's is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund. 

Mary Ryan's Pricing Policy

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) All of our Recommended Retail Price (RRP) prices are provided by the publisher.

Mary Ryan's Refund Policy
Mary Ryan's will issue a refund when the product is in mint condition (DVD's and CD's still in shrink packaging), within a month of purchase date and proof of purchase is produced.

Where the product is misbound or faulty, an exchange, gift voucher or refund will be issued on presentation of proof of purchase.

Obscure special orders need to be chosen carefully as we will not refund or exchange if the customer simply changes their mind.

Mary Ryan's can refuse a refund:
1. Where the customer has changed their mind, (unwanted gifts for example) or;
2. Where a customer has found the goods cheaper elsewhere, or;
3. A customer decides they can not afford the item, or;
4. Where a fault was made known to the customer at the time of sale, or;
5. Where the customer has caused the item to fail.

Mary Ryan's Security Policy

When purchasing from Mary Ryan's your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support info@maryryan.com.au

Mary Ryan's Shipping and Delivery Policy

We deliver products Australia wide using Australia POST. Shipping costs are:
* Flat rate of AUD$8.00 for all orders under AUD$35.00.
* Orders over AUD$35.00 are FREE shipping.

Books that are avaliable and in stock are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.

Books that require ordering can take up to 10 business days to be dispatched.  

Shipping Destinations:
Mary Ryan's ships orders Australia wide, however at this time we do NOT accept international orders through our website, please contact us on +61 7 3510 5000 to enquire about a special order.

Mary Ryan's ABN 42 094 137 792